the Fresno case: the real counseling is unpaid and off the books
Lyle, a dewimpled Carmelite who works the kitchen day-shift, occasionally Mario Incandenza, and many times Avril herself take up most of the psychic slack, for practical purposes, among E.T.A.s in the know.
Context
Because the official answer is hollow, the actual work of keeping the bodies from breaking gets done by the informal understaff: "Lyle... occasionally Mario Incandenza, and many times Avril herself take up most of the psychic slack." The sweat-guru in the weight room, the deformed brother, and the Headmaster's mother are E.T.A.'s real counselors — the institution's genuine care for its players survives in the margins, off the org chart, precisely where its mandated apparatus fails. What the academy is required to provide and what actually saves its kids are two different systems.